B2B Sales Program Program - B2B Sales Representative AT&T Employee Review

3.0
Jan 24, 2020
Recommend
CEO approval
Business Outlook

Pros

-Overall and outside of sales, this is a huge company that values diversity & inclusion, and has lots of career opportunity -You'll build great relationships with your peers so it broadens your network -Exposure to the headquarters and senior leadership -Housing is inexpensive and food is covered -Compensation checks are great

Cons

I DO NOT recommend this program. I would be doing a disservice by not being honest to my younger professionals hungry for a successful career in sales . It does NOT set you up for success going into the field. Sketchy tactics are encouraged by managers to get to your quota. You can grind our 60+ calls a day and not reap the benefits to hit your goal, while others can luck themselves into sales. That happens, but what is wrong, is that management gives you the ultimatum of firing you, or making you quit after 2 unsuccessful months. This is a TRAINING PROGRAM for a reason! This type of sales is 50% luck and 50% pumping out massive activity daily. In your third month of the program, they will introduce an inbound call system called DSA which will help some people hit quota and graduate, while others will be unlucky and get nothing. Also, please do not believe any recruiter that tells you your performance will play a part in getting you the location you want. Location options are strictly based on current company needs and 75% of graduates will either settle or be disappointed. Lastly, if you do make it out, they will pressure you to accept the new role and sign the agreement within 24 hours or threaten to revoke it. Terrible practice of ethics. They promise things will be different in the field but they aren't, they're actually more difficult. The retention rate of this program is awful for a reason, and majority of those who do graduate do so through inbound calls. Think long and hard before accepting this job, and ESPECIALLY before accepting a respective role if you graduate. If you leave within 18 months after graduating and accepting a role, you will owe back $13,000, which is why most people withstand their misery after graduating. There are plenty of company programs that will prepare you for a successful career in sales, this one just isn't it. And please glassdoor, don't let AT&T delete this review the way I've seen others "magically disappear".

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Pros

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Cons

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5.0
Sep 23, 2014
Recommend
CEO approval
Business Outlook

Pros

1 of the best things about AT&T is the training you receive as a New Hire. The company sends you to a designated location for a month's worth of training. They teach you the basics of sales and how to maximize your customers in-store experiences. While at training if it is necessary, they will pay to put you in a hotel, give you an American Express card for daily meals and reimburse you for any travel expenses in a very timely manor. The training you receive is top of the line. Next, lets talk pay. At&t pays their employees extremely well. With a base salary with paid overtime and full benefits and a compensation program, you won't want to leave the company just for that reason. They take care of their employees for the time you spend with them. Room for advancement. At AT&T moving up is a breeze if your motivated and a hard working individual. My current assistant store manager has only been with the company 10 months and is already looking at becoming a small business rep.

Cons

The work and life balance. The hours are long and tiring to the point were when you get home all you want to do is sleep and on your days off as well. Customers you have to deal with and the ability for a sales rep to control the interaction . That is one of the biggest complaint I have about the company. A lot of times customers come into the store hot and as sales reps we don't have the discretion or ability to waive ridiculous fees or fix issues. Everything seems like it has to be refereed to customer care which makes for a bad customer experience in store.

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AT&T Response
11y
We pride ourselves on providing world class pay, benefits, training, and growth opportunities. Thank you for acknowledging one of the things we do well. But more importantly, thank you for your overall feedback and what we can improve upon. We look to develop and empower our employees and make every experience, whether internal or external, seamless. We will ensure your feedback is heard. Thanks again.
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