Reconsider if applying for RCS position - AT&T Retail Sales Consultant AT&T Employee Review

2.0
Feb 8, 2021
Recommend
CEO approval
Business Outlook

Pros

Decent money if you can hit your goals, paid vacation, union(if you can get them to do anything), discounts on decent service, the culture used to be amazing, once they had a upper management shift, the culture spiraled.

Cons

No work-life-balance, training is designed to make you feel dumb, they constantly give you less discounts, penalized for calling off sick, even if you have an excuse (no paid sick leave), constantly belittled and told you can always do better (was consistently over 130% attainment), they never give you true recognition, the point of sales system is always broken, the attendance system is designed to keep you in a disciplinary state, I’ve heard area managers as well as higher ups say “if your reps aren’t on discipline your management style is bad”, the handling of COVID was horrendous, promise you that you’ll make it far if you keep your numbers up (consistently over 130%)which never happened, I was told I was too passionate for management, they manage with fear tactics and threats of write ups, tell you everything you do within the company is a COBC(Code of Business Conduct) they only say this when it’s to their advantage, they twist everything you say and only grill you in person, not in text or on phone call since the lines are monitored, management has also been caught going through other employees personal phones to try and retaliate against them.

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5.0
Nov 11, 2025
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Pros

love it all Great pay Great products and services Well known name Leader in industry

Cons

Always changing Recent salary cut

5.0
Sep 23, 2014
Recommend
CEO approval
Business Outlook

Pros

1 of the best things about AT&T is the training you receive as a New Hire. The company sends you to a designated location for a month's worth of training. They teach you the basics of sales and how to maximize your customers in-store experiences. While at training if it is necessary, they will pay to put you in a hotel, give you an American Express card for daily meals and reimburse you for any travel expenses in a very timely manor. The training you receive is top of the line. Next, lets talk pay. At&t pays their employees extremely well. With a base salary with paid overtime and full benefits and a compensation program, you won't want to leave the company just for that reason. They take care of their employees for the time you spend with them. Room for advancement. At AT&T moving up is a breeze if your motivated and a hard working individual. My current assistant store manager has only been with the company 10 months and is already looking at becoming a small business rep.

Cons

The work and life balance. The hours are long and tiring to the point were when you get home all you want to do is sleep and on your days off as well. Customers you have to deal with and the ability for a sales rep to control the interaction . That is one of the biggest complaint I have about the company. A lot of times customers come into the store hot and as sales reps we don't have the discretion or ability to waive ridiculous fees or fix issues. Everything seems like it has to be refereed to customer care which makes for a bad customer experience in store.

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AT&T Response
11y
We pride ourselves on providing world class pay, benefits, training, and growth opportunities. Thank you for acknowledging one of the things we do well. But more importantly, thank you for your overall feedback and what we can improve upon. We look to develop and empower our employees and make every experience, whether internal or external, seamless. We will ensure your feedback is heard. Thanks again.
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