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      Horrible Work Conditions, Toxic Environment, No Work-Life boundaries - In-Home Sales Expert AT&T Employee Review

      1.0
      Mar 12, 2024
      In-home sales expert
      Recommend
      CEO approval
      Business Outlook

      Pros

      I was so excited to get this job and was proud to be with a company like AT&T and I believe as a whole it is a good company. However, the toxic culture in their sales channels is intolerable.

      Cons

      Micromanaged is an understatement. Was required to report to the HUB frequently as punishment for not trending to goal as early as the 4th day of the month. Reporting in person at 7:15am no matter where you live. Over 60 miles for me which meant leaving for work at 6am and expected to go to dispatches until 5:30pm. Expected to work as late at 9-10pm if closing. Manager would text and call after work hours and on scheduled off days and if you didn’t answer/respond you would be punished with having to report to HUB in person as early as 7am. Was routinely subjected to group calls where team members who weren’t trending to goal are called names, made fun of, and threatened to be fired. At 5 months in I was 5th in tenure/seniority on a 13 member team. No one at my 3-team super HUB had been in their position longer than a year, including mangers. Major red flag

      Explore other reviews about AT&T

      5.0
      Oct 23, 2025
      Manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Enjoy the work and team

      Cons

      Very stressful work environment woth constant layoffs

      5.0
      Sep 23, 2014
      Retail sales consultant
      Recommend
      CEO approval
      Business Outlook

      Pros

      1 of the best things about AT&T is the training you receive as a New Hire. The company sends you to a designated location for a month's worth of training. They teach you the basics of sales and how to maximize your customers in-store experiences. While at training if it is necessary, they will pay to put you in a hotel, give you an American Express card for daily meals and reimburse you for any travel expenses in a very timely manor. The training you receive is top of the line. Next, lets talk pay. At&t pays their employees extremely well. With a base salary with paid overtime and full benefits and a compensation program, you won't want to leave the company just for that reason. They take care of their employees for the time you spend with them. Room for advancement. At AT&T moving up is a breeze if your motivated and a hard working individual. My current assistant store manager has only been with the company 10 months and is already looking at becoming a small business rep.

      Cons

      The work and life balance. The hours are long and tiring to the point were when you get home all you want to do is sleep and on your days off as well. Customers you have to deal with and the ability for a sales rep to control the interaction . That is one of the biggest complaint I have about the company. A lot of times customers come into the store hot and as sales reps we don't have the discretion or ability to waive ridiculous fees or fix issues. Everything seems like it has to be refereed to customer care which makes for a bad customer experience in store.

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      AT&T Response
      11y
      We pride ourselves on providing world class pay, benefits, training, and growth opportunities. Thank you for acknowledging one of the things we do well. But more importantly, thank you for your overall feedback and what we can improve upon. We look to develop and empower our employees and make every experience, whether internal or external, seamless. We will ensure your feedback is heard. Thanks again.
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