Don't Value Staff - Customer Service Add People Employee Review

1.0
Mar 16, 2016
Recommend
CEO approval
Business Outlook

Pros

It's a good team environment, members of staff stick together and stand up for each other in their own departments. Quite a good social side to things.

Cons

Too many to list but most important ones are; pay is poor for the skilled and stressful roles. Holiday allowance is nothing short of a joke, 20 days a year but really it's 17! They won't even allow a kettle for making tea and coffee. Attitude to customer service could be better, rather than always looking for more money from a customer there should be more focus on customer service.

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Add People Response
10y
Thank you for your feedback. We offer 20 days holidays plus bank holidays which increases with service, loyalty club members also enjoy their birthday off each year. We do have vending facilities on site, and our kitchen facilities are currently being reviewed. Our Team Rep Committee meet each month to ensure we listen and gain the feedback from all our staff.

Explore other reviews about Add People

5.0
Apr 10, 2026
Recommend
CEO approval
Business Outlook

Pros

Strong team work, lots of moving parts so you really contribute to the success of the team. Open environment, everyone is friendly Innovation and new ideas welcomed, the strategy is formed ground up. New people with experience in different areas can build out their own career route.

Cons

None that i can think of

5.0
Jun 10, 2026
Recommend
CEO approval
Business Outlook

Pros

The onboarding process here is excellent. There is a very thorough, structured training plan for the first four weeks that ensures you aren't just thrown into the deep end. On top of that, the team culture is great—all employees have been incredibly welcoming both on a social side and by proactively offering help whenever it's needed. Communication from leadership is very transparent. You aren't kept in the dark about account wins, agency performance, or upcoming internal strategies, which makes you feel like a valued part of the company's wider growth plan rather than just a cog in the machine. There is also a great sense of direction within the company. Leadership has outlined very clear, transparent growth plans for the business in the future, which makes it an incredibly motivating environment to work in as you can see exactly where the company is heading and how it plans to scale.

Cons

None as of yet it has been great

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