Great Place to Work - Customer Success Specialist Align Technology Employee Review

4.0
Aug 17, 2020
Recommend
CEO approval
Business Outlook

Pros

Company cares about employees, made it very clear they would not be laying anyone off during COVID They have made working from home an smooth transition during the pandemic Increased maternity leave to 6 weeks in 2019 Great coworkers in my department as well as outside Lots of higher level positions outside of my department are open all the time Company does above and beyond for its customers consistently

Cons

Leadership in my department continues to add more responsibilities without additional pay We are doing work for sales reps that get paid more money than us, when they should be doing that work, so the role is slowly turning into a sales role Little opportunity for promotion within this specific department

Explore other reviews about Align Technology

5.0
May 21, 2026
Recommend
CEO approval
Business Outlook

Pros

Great culture and work life balance

Cons

No salary adjustment for where you live

3.0
Apr 22, 2026
Recommend
CEO approval
Business Outlook

Pros

It used to be a good company who made a premium product, with smart coworkers, interesting tasks that involved a lot of math problems, with detailed code reviews. It still has generous PTO, sick days and a discounted lunch (in Raleigh office).

Cons

Management changed and there is an ongoing optimisation with hidden layoffs / force quits with no severance. Biased performance reviews with high expectations. Frequent goal changes and useless projects that will eventually be terminated and the whole team will be shuffled or dismissed. Complete delivery mess. Left hand does not know what the right hand is doing. Knowledge transfer sucks. The only way to understand the feature is to dig into the code (bad for newbies). New unqualified and arrogant low-level managers and team-leads, hide their uselessness on endless meetings, blah-blah-blahing with no real impact just to add visibility. A lot of stress, 5 days from office in an open space with no remote option even for new parents. The base is low with no stocks. Pro-Russian company, previously based in Moscow, relocated the whole office to the US and Europe due to sanctions during Russian-Ukrainian war (they recently laid-off a few Ukrainian guys).

5
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