Pros
Good benefits , Pension , Health insurance , hybrid work
Cons
Unreachable targets set by someone that has probably never processed any claims in their life , way over 30-40% of what a human being can accomplish in a work shift- no training provided by company as they promised -only a training portal that does not deliver any practical help- a buddy will be assigned to you but the buddy will be soon gone- no support provided in the team as people are stressed over ridiculous targets - they expect you to process an invoice ( many with 20-30 pages ) in a few minutes - what's more- systems NEVER work properly and you are asked to process tasks you never received training for.- staff are treated you like robots. You are not allowed to take holidays whenever you want - you will have to pick what's left even if that does not suit your personal life- no time to take a break at all since most of the days you receive very time - consuming tasks that no one will help you with. There is no team spirit and people look very depressed and burnt out- there is been a huge turn over and people are leaving leading this to more unnecessary stress for the ones remaining. Salary: extremely low for the average market - they require for you to use several languages still they don't pay any extra as they used to - there is no transparency is salaries and new starters are paying peanuts - of course they will eventually be gone. All in all an very low salary for a very stressful job.- they promise they would rise it due to inflation but they only gave very small % more ! Training is very short and once you are on the floor you are on your own: they never support you as they have no staff. Systems : very outdated - they are not user friendly and crash all the time- this takes a lot of time of your day but they will not care ! All in all a very bad company to work for- managers will people are treated like robots and sent reports to push them even harder