Pros
Easy Job, Most process withing TRMS expect you to learn an SOP and adhere to it, better the adherence better will be your metrics. Lots of opportunities for doing OVERTIME, Overtime corresponds into 2 hours of extra hourly pay paid twice the normal hourly pay. one can do a maximum of 20 hours of overtime a week roughly 80 hours a month. This corresponds into some of the investigators making almost 2 times their monthly pay a month.
Cons
Job becomes increasingly monotonous, Overtime the middle management has been hired from BPO or ITES companies and the TRMS has increasingly shifted its operations into a more Call Centre atmosphere. This has resulted in poor worklife, the once famed work hard have fun moto is now just work hard and adhere to your rules. Very little scope of the current job translating into useful experience elsewhere, job is primarily restricted to amazon and can be only used mostly in other E commerce companies