Went downhill fast - Customer Service Representative (CSR) Amazon Employee Review

2.0
Mar 14, 2017
Recommend
CEO approval
Business Outlook

Pros

Started out as a fun, hip, up and coming environment. Interacting with customers (if you're in the customer experience department) can be great. Select management are wonderful people, but this is very select.

Cons

Punished for being human with real life issues. If you're sick and do not get a doctors note (why go to the Drs for a cold) you receive a point. After 6 points (which add up quickly because they are given out like candy) you are fired. You are warned with each point but it is not a comforting feeling to have said points. Favoritism is rampant in this company. Upper management is a joke. Getting screamed at by management is common as well as intimidation. Main pharmacy is located in snowy nh. When struck with blizzards, employees were told that there was no choice and that they were "essential" personnel. Employees with children were told to bring them in and to have a "sleepover" rather than call out. During states of emergency employees were threatened if they did not come in. Overall not a healthy environment

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5.0
May 28, 2026
Recommend
CEO approval
Business Outlook

Pros

Competitive hourly pay in many locations Benefits may include health insurance and tuition assistance Flexible scheduling options at some warehouses Opportunities for overtime and extra pay Entry-level job with minimal experience required

Cons

Physically demanding work with long hours standing or lifting Fast-paced environment with strict productivity targets Repetitive tasks can become tiring Work schedules may include nights, weekends, or holidays High stress during peak shopping seasons like holidays

5.0
Jan 10, 2016
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Really smart people, a lot of opportunity for growth, always encouraged to be innovative, think big, and create something new. Competitive salary and benefits with other major tech companies. 100% self motivating work environment. No dress code and 4 legged friends are welcome.

Cons

You have to be self motivated. NO ONE will hold your hand and tell you that you're doing a great job. If you need constant affirmations from management, this company isn't for you.

3159
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