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      Calling metrics - CSA - Customer Service Associate Amazon Employee Review

      3.0
      Jun 6, 2024
      Csa - customer service associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      Supportive traniner easy to apply leave . Work from home

      Cons

      All over metrics are for calls are totally stupid its totally up to customer . They judge you according to customer rating . Or customer rating are literally stupid thing. If you are helping someone than there is no sure changes for they give you yes its totally upto customers mindset. Your leaders are judge according to customer rating your job is depend on customer feedback that's it .. useless metrics

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      5.0
      Jun 25, 2026
      Cxo associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      Flexible, low stress, nice customers

      Cons

      Not guaranteed shift availability for any given week

      5.0
      Jan 10, 2016
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Really smart people, a lot of opportunity for growth, always encouraged to be innovative, think big, and create something new. Competitive salary and benefits with other major tech companies. 100% self motivating work environment. No dress code and 4 legged friends are welcome.

      Cons

      You have to be self motivated. NO ONE will hold your hand and tell you that you're doing a great job. If you need constant affirmations from management, this company isn't for you.

      3159
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