Headaches and no help - Customer Service Representative (CSR) Amazon Employee Review

3.0
Jan 14, 2025
Recommend
CEO approval
Business Outlook

Pros

Pay People No commute Insurance

Cons

You're a robot to them Bonuses were taken to accommodate Andy's crazy pay. Employees are not relevant to them. Simply they'll go overseas where they'll comply to the pass the fault system. All that's broken is never fixed since management never last long OR they're glorified timekeepers. Management doesn't "help" with concerns. Just take notes and give to another Manager that also does nothing. Keep a list of all this that and another give to a TM that does nothing. I don't see the call review towards myself but Amazons inability to care about customers or making things really right. Prime is a lot of money and many many times you're paying for what you're not getting They believe if we tell you something enough sooner or later you'll believe it.

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5.0
Jun 29, 2026
Recommend
CEO approval
Business Outlook

Pros

Stressful performance base job at higher lvl

Cons

A lot of extra hours

5.0
Jan 10, 2016
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Really smart people, a lot of opportunity for growth, always encouraged to be innovative, think big, and create something new. Competitive salary and benefits with other major tech companies. 100% self motivating work environment. No dress code and 4 legged friends are welcome.

Cons

You have to be self motivated. NO ONE will hold your hand and tell you that you're doing a great job. If you need constant affirmations from management, this company isn't for you.

3159
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