5.0
Mar 20, 2016
Former employee, more than 3 years
Recommend
CEO approval
Business Outlook
Pros
I noticed when Amazon outsourced its customer service, it is a bit challenging but working directly with the company is much better. Employees are #1 to them.
Cons
Outsourced sites tends to have hard KPI to maintain even if you are not in position to help customer. Kpi that will dig into your salary.