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      Great perks but difficult career advancement hurdles - Technical Customer Service Associate (TCSA) Amazon Web Services Employee Review

      3.0
      Jun 17, 2026
      Technical customer service associate (tcsa)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Internet allowance. Free lunch. Nice offices. Study opportunities.

      Cons

      Very hard to leave customer service to branch into support engineering. They create a lot of hoops. Its best if you an outsider. Constantly changing policies. People always doing things to others to prove themselves to management. Workers acting as if they are managers.

      Explore other reviews about Amazon Web Services

      5.0
      May 27, 2026
      Paralegal/legal assistant
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great job. I’ve learned so much it is just hard with 5 day rto

      Cons

      The 5 day RTO mandate

      3.0
      Jul 1, 2026
      Account executive
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Strong place to be early in your career as it provides valuable training and the brand recognition can create strong future opportunities. - Is great if you’re interested in what you’re doing/selling

      Cons

      - 5 days in office is not great for work/life balance - If your manager doesn’t like you, good luck! - 401k match is lower than most companies - Base salary compensation is weak compared to other big tech - Leveling/career progression is near impossible due to reorgs leading to a promotion “freeze” - Role can evolve over time in ways that may not align with original job expectations

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