senior executive virtual assistant - Executive Assistant American Express Employee Review

5.0
Apr 6, 2026
Recommend
CEO approval
Business Outlook

Pros

Strong benefits & perks Employees often get good packages like paid time off, retirement plans, and health insurance. Good work-life balance (in many roles) Many reviews mention flexibility and a relatively balanced schedule compared to similar companies. Career development opportunities Training programs, tuition support, and leadership development help employees grow professionally. Inclusive and diverse work culture The company is known for promoting diversity and making employees feel respect

Cons

High-pressure, target-driven environment Many roles are KPI-focused, which can create stress and performance pressure Salary concerns (especially entry-level) Some employees feel base pay is lower compared to competitors, especially early in careers. Management inconsistency Experiences vary widely depending on your manager; some reviews mention favoritism or poor leadership. Limited promotion opportunities Employees sometimes report slow career progression or difficulty getting promoted Office politics / favoritism

Explore other reviews about American Express

5.0
Jun 11, 2026
Recommend
CEO approval
Business Outlook

Pros

Great work-life balance and leadership

Cons

it'd be nice to be fully remote

3.0
Jun 8, 2026
Recommend
CEO approval
Business Outlook

Pros

- Complimentary lunch and starbucks everyday - On-site clinic for basic check ups - Hybrid

Cons

you will be taking phone calls every minute of the day. There will come a time where you feel like at the bottom of the world. You will ask yourself "is my role in life to help people reset their password online and assist them in logging in?" You cannot use the bathroom whenever you want, they have time coding that if you "abuse" them you will be flagged and subject to discipline. You have to give world class service but at the same time rush them off the phone or else you are not getting paid a good bonus. You will quickly find yourself gasping for air and time to relax when you take 50+ calls a day , you will feel drained. When is finally time to move up there is a high chance you will be paid less than you're current role as there are no bonuses in higher roles.

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