Great Benefits!! - Director American Express Employee Review

4.0
Nov 22, 2008
Recommend
CEO approval
Business Outlook

Pros

The benefits and wide variety of opportunities (both locational and positional) are the best reason to work at American Express. If you are a minority you also have a strong advantage. Approximately 60% of management is women. You are 4x as likely to be in management as a woman than as a man. They also provide childcare and other related benefits. 3 weeks of vacation are standard plus the option to purchase an additional week. They also offer excellent healthcare, legal assistance, babysitting assistance, tuition assistance, etc. It is a company that also gives back to the community and allows opportunities for service.

Cons

Similar to any other company it is often "who" you know and not "what" you know. There is a lot of movement within American Express and you will quickly find that the best way to get ahead is rarely with a promotion, but more often through internal movement. They are a fairly large company and in this way it is difficult to be recognized. They also tend to have tons of Directors and VP's in New York that are at Manager level outside New York. Often the only way to get a higher salary is to accept a position in NY at headquarters and then transfer to another city taking that higher salary level with you.

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5.0
Jun 9, 2026
Recommend
CEO approval
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Pros

World class organization Culture Perks

Cons

Work life balance Time off

3.0
Jun 8, 2026
Recommend
CEO approval
Business Outlook

Pros

- Complimentary lunch and starbucks everyday - On-site clinic for basic check ups - Hybrid

Cons

you will be taking phone calls every minute of the day. There will come a time where you feel like at the bottom of the world. You will ask yourself "is my role in life to help people reset their password online and assist them in logging in?" You cannot use the bathroom whenever you want, they have time coding that if you "abuse" them you will be flagged and subject to discipline. You have to give world class service but at the same time rush them off the phone or else you are not getting paid a good bonus. You will quickly find yourself gasping for air and time to relax when you take 50+ calls a day , you will feel drained. When is finally time to move up there is a high chance you will be paid less than you're current role as there are no bonuses in higher roles.

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