Good pay, fairly good office culture, usual corporate politics - Software Engineer American Express Employee Review

3.0
Mar 24, 2017
Recommend
CEO approval
Business Outlook

Pros

One of the most generous pay and benefits packages outside of London Good working hours - some people work late but you don't feel obliged to work past 5pm and many people leave early and work flexible patterns. Occasional or regular home-working is possible in many teams A fair amount of 'fun' activities and training opportunities onsite to keep employee morale up Lovely new office building

Cons

- Typically male dominated workplace in tech organisation. A macho culture in some teams - if you're not into sports, cars and going to the gym, you might not have much to chat to your colleagues about. - Performance/year-end ratings process is tedious, draining, unfair and unpleasant, nasty feedback is given under the guise of 'constructive criticism'. - Frequent "restructures" - redundancies nearly every year, job doesn't feel secure - Have seen leaders bully employees, no easy way to report this without fear of consequences - American corporate culture - for obvious reasons - and a lot of the 'good stuff' happens over in the US so UK teams are often left feeling powerless or second-best. - Have also seen younger colleagues ostracized in teams of long-tenured employees - Lots of secrecy about all sorts of decision making, lack of openness, of course some things have to be confidential at a financial company but some decisions that affect employees, should be openly discussed rather than whispering about literally everything as if we're cold war spies! - Lots of incompetent people holding onto their positions by charming leadership - 'networking' seems more important than actual competence at doing your job - Likewise, incompetent people seem to feel threatened by employees who are actually talented, so some of these talented individuals end up at the bottom of the pile, of course the sensible ones leave for greener pastures! - The year-end rating system pits employees against eachother instead of encouraging collaboration, and again, charming your leaders and blowing your own trumpet loudly seems to be a faster route to success than actually doing a good job. - It's even worse the higher up you go, with VPs always trying to protect and expand their empire as if it's Game of Thrones, this is not immediately evident when you're lower down the ranks but have a frank discussion with a VP and you realise how much they're playing eachother for bonuses and survival. - Terrible food and coffee in canteen...

Explore other reviews about American Express

5.0
Jun 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Great work-life balance and benefits

Cons

Outdated systems and people repeating work

3.0
Jun 8, 2026
Recommend
CEO approval
Business Outlook

Pros

- Complimentary lunch and starbucks everyday - On-site clinic for basic check ups - Hybrid

Cons

you will be taking phone calls every minute of the day. There will come a time where you feel like at the bottom of the world. You will ask yourself "is my role in life to help people reset their password online and assist them in logging in?" You cannot use the bathroom whenever you want, they have time coding that if you "abuse" them you will be flagged and subject to discipline. You have to give world class service but at the same time rush them off the phone or else you are not getting paid a good bonus. You will quickly find yourself gasping for air and time to relax when you take 50+ calls a day , you will feel drained. When is finally time to move up there is a high chance you will be paid less than you're current role as there are no bonuses in higher roles.

See reviews by: Helpful|Rating|Date|All