Too many coffee chats - Anonymous employee American Express Employee Review

2.0
Feb 15, 2018
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Really flexible work environment. Great views and good food options at Brookfield place.

Cons

There's too much of an emphasis on coffee chats. I'm sorry but I'm too busy between meetings, conference calls and actually getting work done than to network and sell myself at the office. Your work doesn't speak for itself, you'll need to market yourself to leadership. It doesn't matter if what you launch is successful because soon, you'll get promoted and move to another group in a year, if you have the right connections and someone else will have to clean up your mess. You'll always have to manage up, your boss doesn't know how to manage you. Your boss may not even understand what your projects entail because all they do is report up to their VP. Too many levels and so much redundancy, a really frustrating experience and inefficiency everywhere. Digital transformation is a joke, agile is a joke when you have 20+ people on a conference call. The only reason to work there is to get the name on your resume and if you're planning to have a family, it's a great place to work due to benefits.

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Pros

- Complimentary lunch and starbucks everyday - On-site clinic for basic check ups - Hybrid

Cons

you will be taking phone calls every minute of the day. There will come a time where you feel like at the bottom of the world. You will ask yourself "is my role in life to help people reset their password online and assist them in logging in?" You cannot use the bathroom whenever you want, they have time coding that if you "abuse" them you will be flagged and subject to discipline. You have to give world class service but at the same time rush them off the phone or else you are not getting paid a good bonus. You will quickly find yourself gasping for air and time to relax when you take 50+ calls a day , you will feel drained. When is finally time to move up there is a high chance you will be paid less than you're current role as there are no bonuses in higher roles.

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