Smart people, highly flexible work scheduling, interesting and challenging work, great brand - Director, Product Management American Express Employee Review

4.0
Nov 21, 2018
Recommend
CEO approval
Business Outlook

Pros

Amex people tend to be highly collaborative, intelligent and motivated. Feels good to work for a brand that does cool stuff and is respected. Flexible work arrangements are amazing and 20 week paternity leave at full pay for fathers is practically unheard of elsewhere (26 weeks for mothers). Amex has gotten quite good at product management (not the case 3 years ago) so if you are interested in product, you can learn a lot here.

Cons

When amex lost the Costco partnerships the company had to tighten its belt significantly or fail and famously cut $1 billion of cost. While I’ve noticed some nice things slowly coming back (like being able to fly business class on longer work flights), some frustrating stuff like overcrowded open floors, not always having a permanent desk, and - seriously - not enough trash cans, don’t make you feel like everything is being done to make you comfortable. Some teams also are not particularly agile so getting things done isn’t always super speedy. If you like the freedom of working at a small entrepreneurial company where you can pretty much do anything, this is not a place for you.

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5.0
Jun 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Great work-life balance and benefits

Cons

Outdated systems and people repeating work

3.0
Jun 8, 2026
Recommend
CEO approval
Business Outlook

Pros

- Complimentary lunch and starbucks everyday - On-site clinic for basic check ups - Hybrid

Cons

you will be taking phone calls every minute of the day. There will come a time where you feel like at the bottom of the world. You will ask yourself "is my role in life to help people reset their password online and assist them in logging in?" You cannot use the bathroom whenever you want, they have time coding that if you "abuse" them you will be flagged and subject to discipline. You have to give world class service but at the same time rush them off the phone or else you are not getting paid a good bonus. You will quickly find yourself gasping for air and time to relax when you take 50+ calls a day , you will feel drained. When is finally time to move up there is a high chance you will be paid less than you're current role as there are no bonuses in higher roles.

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