Pros
The only good thing about the company is the compensation. They do pay you well as a Travel Counselor . But you become a prisoner at your own home . Not worth the money .
Cons
Hiring process was ok . The training was long , is about 12-14 weeks long .They cover so much unnecessary information , I feel like some parts of the training are useless and they don’t prepare you in any way for the real job . They want you to participate in class so be prepared for instructor to call your name if you’re quiet . Listen & Interact and you will make it . During end of training most our classmates wanted to listen to recorded calls so we could see the the flow of a call . They were never able to provide a call from beginning to end with a a screen . They could only provided a few sloppy calls where they were just short & no screen just audio and not even a sale . We couldn’t believe that a company as big as Amex couldn’t provide a decent recorded call .They weren’t able to provide a clear understanding on how metrics & surveys works. (It was probably our team lead who wasn’t well informed) . When you start taking calls be prepare to deal with customers who feel like they’re the queens . Some would talk down to you & be super rude . Most of the calls are from members who are well traveled and know what they want . You’re just an order taker , also be prepare to deal with multiple different systems at the same time .(always slow and crash often) you’re not allow to tell customers our system doesn’t work but you’re not allow for dead air . Customer don’t care to chat they would keep asking you to hurry up because they don’t have time . Also be ready to deal with rude employees. if they’re training you they would talk to you as if you were 5 year old . You can also find them in other departments. They would just hang up on you or wound school you for “not doing your job “ correct .