Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      American Express

      Engaged Employer

      American Express reviews

      Disappointed in this Brand Going downhill - Customer Service American Express Employee Review

      1.0
      Mar 7, 2020
      Customer service
      Recommend
      CEO approval
      Business Outlook

      Pros

      Base pay is ok not the greatest for the work

      Cons

      Sales is the primary focus... Looks like they're trying to weed out U.S. reps all together and send our jobs overseas for less pay however there is a MAJOR cultural difference and they use misleading sales tactics (BIG NO NO!)and other departments such as credit/fraud have absolutely no sense of communicating well and us US reps basically has to clean up the mess for as much as amex charges to carry their products the service has become so disgusting to say the least, compared to our competitors which is probably why we're seeing less tenured and less loyal card members since there's really nothing that stands out anymore about this company (disappointed)

      Explore other reviews about American Express

      5.0
      Jun 11, 2026
      Senior financial analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great work-life balance and leadership

      Cons

      it'd be nice to be fully remote

      3.0
      Jun 8, 2026
      Consumer banking
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Complimentary lunch and starbucks everyday - On-site clinic for basic check ups - Hybrid

      Cons

      you will be taking phone calls every minute of the day. There will come a time where you feel like at the bottom of the world. You will ask yourself "is my role in life to help people reset their password online and assist them in logging in?" You cannot use the bathroom whenever you want, they have time coding that if you "abuse" them you will be flagged and subject to discipline. You have to give world class service but at the same time rush them off the phone or else you are not getting paid a good bonus. You will quickly find yourself gasping for air and time to relax when you take 50+ calls a day , you will feel drained. When is finally time to move up there is a high chance you will be paid less than you're current role as there are no bonuses in higher roles.

      See reviews by: Helpful|Rating|Date|All
      Related searches: American Express jobs | American Express salaries | American Express benefits | American Express interviews | American Express conversations
      American Express reviewsAmerican Express Customer Service reviewsAmerican Express review