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      American Express

      Engaged Employer

      American Express reviews

      HATE IT - Account Representative American Express Employee Review

      1.0
      Feb 7, 2010
      Account representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      there are many virtual (work from home) positions. i honestly can't think of any thing else that is a pro, i hate this place.

      Cons

      horrible management, everyone passes the buck. constant stupid training calls that don't really train you and are just tooting the horns of someone in 'advisory services' or marketing. management loves to talk about how great they are. don't ever say anything that is not completely positive b/c you will be black listed. stupid development plan process. training new hires is a joke, the current employees have to do it all in between their own work, management can't do it b/c they don't have a clue.

      Explore other reviews about American Express

      5.0
      Jun 9, 2026
      Vp of operations
      Recommend
      CEO approval
      Business Outlook

      Pros

      World class organization Culture Perks

      Cons

      Work life balance Time off

      3.0
      Jun 8, 2026
      Consumer banking
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Complimentary lunch and starbucks everyday - On-site clinic for basic check ups - Hybrid

      Cons

      you will be taking phone calls every minute of the day. There will come a time where you feel like at the bottom of the world. You will ask yourself "is my role in life to help people reset their password online and assist them in logging in?" You cannot use the bathroom whenever you want, they have time coding that if you "abuse" them you will be flagged and subject to discipline. You have to give world class service but at the same time rush them off the phone or else you are not getting paid a good bonus. You will quickly find yourself gasping for air and time to relax when you take 50+ calls a day , you will feel drained. When is finally time to move up there is a high chance you will be paid less than you're current role as there are no bonuses in higher roles.

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