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      American Express

      Engaged Employer

      American Express reviews

      Sweat Shop environment - Customer Care Professional American Express Employee Review

      1.0
      Mar 16, 2021
      Customer care professional
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good benefits and insurance (HSA)

      Cons

      Worked for AX 16 years. Unreasonable metric goals, unable to take breaks without lowering your performance percentage. Micro-manage employees. No way to climb the ladder without brown-nosing with leadership. No time to learn new policies, expected to take training in between calls or small window at beginning of shift. Total sweat shop environment that does not value the customer-facing employees. The only reason reps stay is for the pay & benefits. Stressful!

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      5.0
      Jun 11, 2026
      Senior financial analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great work-life balance and leadership

      Cons

      it'd be nice to be fully remote

      3.0
      Jun 8, 2026
      Consumer banking
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Complimentary lunch and starbucks everyday - On-site clinic for basic check ups - Hybrid

      Cons

      you will be taking phone calls every minute of the day. There will come a time where you feel like at the bottom of the world. You will ask yourself "is my role in life to help people reset their password online and assist them in logging in?" You cannot use the bathroom whenever you want, they have time coding that if you "abuse" them you will be flagged and subject to discipline. You have to give world class service but at the same time rush them off the phone or else you are not getting paid a good bonus. You will quickly find yourself gasping for air and time to relax when you take 50+ calls a day , you will feel drained. When is finally time to move up there is a high chance you will be paid less than you're current role as there are no bonuses in higher roles.

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