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      American Express

      Engaged Employer

      American Express reviews

      Too many incompetent staffs - Travel Consultant American Express Employee Review

      3.0
      Aug 10, 2014
      Travel consultant
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great benefits and opportunities to grow as an individual. One of the leader in premium travel services.

      Cons

      So much for the blue box values where one should respect the local community. Too many incompetent Filipinos get promoted by their own Filipino managers, which is part of the reason why complaints are rising. Favoritism rules the department, causing a lot of unhappiness among staffs who felt they were treated unfairly. The Singapore core which our government promotes is not practice by the company, which in turn is like a slap in the face for the company promoting their blue box values. As a local, I felt like a minority here.

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      5.0
      Jun 11, 2026
      Senior financial analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great work-life balance and leadership

      Cons

      it'd be nice to be fully remote

      3.0
      Jun 8, 2026
      Consumer banking
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Complimentary lunch and starbucks everyday - On-site clinic for basic check ups - Hybrid

      Cons

      you will be taking phone calls every minute of the day. There will come a time where you feel like at the bottom of the world. You will ask yourself "is my role in life to help people reset their password online and assist them in logging in?" You cannot use the bathroom whenever you want, they have time coding that if you "abuse" them you will be flagged and subject to discipline. You have to give world class service but at the same time rush them off the phone or else you are not getting paid a good bonus. You will quickly find yourself gasping for air and time to relax when you take 50+ calls a day , you will feel drained. When is finally time to move up there is a high chance you will be paid less than you're current role as there are no bonuses in higher roles.

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