Isn’t the job I fell in love with - Customer Service Representative American Express Employee Review

When u started 12 years ago we could go to the bathroom, take extra time to help customers between calls and we were actually given training and rewards. Since Covid everything has gone in the trash. The bonuses have been cut, people are fired left and right for no reason, training is cancelled then your written up for not knowing the training that was cancelled, no one seems to care. Reps constantly lie and because they aren’t in the us they are held to lower standards so most of your day is undoing what has been done before you. It’s constant catch up and your not paid for taking calls in a higher skill que. I used to love it but it became too scary to stay.