This job is for peole who want to sit and be monitored around all day for a slightly higher paycheck. - Customer Care Professional American Express Employee Review

1.0
Aug 16, 2008
Recommend
CEO approval
Business Outlook

Pros

The reputation of the company is really good. I worked in their phone center though and it is very different form the rest of American Express.

Cons

Being tied to the telephone and not able to have the freedom to walk around. Customers were rude over the phone. Requesting time off was hard especially calling in sick. The penalty system is a 3 strikes and your out, and the strikes could be breaing any of the thousands of rules they have.

Explore other reviews about American Express

5.0
Jun 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Great job and would recommend others to work here

Cons

Not too much I don’t like about the posit

5.0
Nov 26, 2018
Recommend
CEO approval
Business Outlook

Pros

They have fantastic pay for the position you're in, and they teach you interesting and engaging utility of modern technology mixed with legacy fundamentals. I've learned quite a bit while AmEx while getting paid more than fairly - I'd recommend a stretch here to whomever may be reading this!

Cons

The Company is huge, and at times it may take more than a little time to get recognized for your abilities and the growth you've had. There's a reason there is a "only way up is out" reputation exists for some enterprise companies...

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