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      American Express

      Engaged Employer

      American Express reviews

      Don't Stay at Amex Too Long - Director Marketing American Express Employee Review

      3.0
      Dec 5, 2010
      Director marketing
      Recommend
      CEO approval
      Business Outlook

      Pros

      Outstanding company with brand that I am proud of and use myself. Easy to explain where I work and what I do Good work life balance but be careful...

      Cons

      Even though their best customers are over 45 years old, Amex is very focused on youth when it comes to it's employees. Amex does not value real experience in it's work force. It' nearly impossible to find a upper middle manager (AKA Band 45 VP) that became a VP after age 35. Most experienced employees are pushed aside after a certain age regardless of how successful and award winning they have been to make room for the next generation. So don't stay too long. If you miss more than two opportunities to get promoted it's time to leave.

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      5.0
      Jun 8, 2026
      Manager, strategic planning
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great work-life balance and benefits

      Cons

      Outdated systems and people repeating work

      3.0
      Jun 8, 2026
      Consumer banking
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Complimentary lunch and starbucks everyday - On-site clinic for basic check ups - Hybrid

      Cons

      you will be taking phone calls every minute of the day. There will come a time where you feel like at the bottom of the world. You will ask yourself "is my role in life to help people reset their password online and assist them in logging in?" You cannot use the bathroom whenever you want, they have time coding that if you "abuse" them you will be flagged and subject to discipline. You have to give world class service but at the same time rush them off the phone or else you are not getting paid a good bonus. You will quickly find yourself gasping for air and time to relax when you take 50+ calls a day , you will feel drained. When is finally time to move up there is a high chance you will be paid less than you're current role as there are no bonuses in higher roles.

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