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      American Express

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      American Express reviews

      Mgt is Horrible! - Travel Counselor II American Express Employee Review

      3.0
      Jul 19, 2023
      Travel counselor ii
      Recommend
      CEO approval
      Business Outlook

      Pros

      Excellent benefits with PTO from day 1

      Cons

      Metric system is rigged. Management is trained to micromanage you at all times. Pay does not match the work given. Be prepared to have multiple supervisor's, you will be moved often from team to team. Team leads barely know anything. Amex will often put individuals in Mgt and Team lead positions that have absolutely no knowledge of what you're doing. So when you need help you are set up to fail. Everything is based on your race and often times it is a well known fact that your pay will not match that of your other colleague's!! Especially when you have more experience and in the same position.

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      5.0
      Jun 8, 2026
      Manager, strategic planning
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great work-life balance and benefits

      Cons

      Outdated systems and people repeating work

      3.0
      Jun 8, 2026
      Consumer banking
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Complimentary lunch and starbucks everyday - On-site clinic for basic check ups - Hybrid

      Cons

      you will be taking phone calls every minute of the day. There will come a time where you feel like at the bottom of the world. You will ask yourself "is my role in life to help people reset their password online and assist them in logging in?" You cannot use the bathroom whenever you want, they have time coding that if you "abuse" them you will be flagged and subject to discipline. You have to give world class service but at the same time rush them off the phone or else you are not getting paid a good bonus. You will quickly find yourself gasping for air and time to relax when you take 50+ calls a day , you will feel drained. When is finally time to move up there is a high chance you will be paid less than you're current role as there are no bonuses in higher roles.

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