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      American Express

      Engaged Employer

      American Express reviews

      Neutral - - Senior Manager American Express Employee Review

      1.0
      Mar 27, 2011
      Senior manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Depth of Work- very detail oriented and deep work

      Cons

      Promotions are all who knows who. No respect for managers or below, its primarily a Director/VP+ company. The people who do real front line work , no one cares about - the organization is become very large and is an ocean. All promotions are pre decided, and internal posting process is a cloak to demonstrate fairness. Its all about if you have a sponser in the system.

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      5.0
      Jun 11, 2026
      Senior financial analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great work-life balance and leadership

      Cons

      it'd be nice to be fully remote

      3.0
      Jun 8, 2026
      Consumer banking
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Complimentary lunch and starbucks everyday - On-site clinic for basic check ups - Hybrid

      Cons

      you will be taking phone calls every minute of the day. There will come a time where you feel like at the bottom of the world. You will ask yourself "is my role in life to help people reset their password online and assist them in logging in?" You cannot use the bathroom whenever you want, they have time coding that if you "abuse" them you will be flagged and subject to discipline. You have to give world class service but at the same time rush them off the phone or else you are not getting paid a good bonus. You will quickly find yourself gasping for air and time to relax when you take 50+ calls a day , you will feel drained. When is finally time to move up there is a high chance you will be paid less than you're current role as there are no bonuses in higher roles.

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