Pros
- Great colleagues (under the lead position; so anything from specialist - creative pro) - Ability to be hands on with devices - Double edged sword - dealing with the public in a high velocity enviroment allowed me to go from being a shy, introverted person to an outgoing and patient person.
Cons
- No tangible progression unless you're a targeted favourite. - cult like morning information blasts that have no impact on the wider team. - no real bonus or incentive to push unless you're a manager. - No work life balance - especially if you're in a shopping center store. I had plenty of colleagues who barely saw their kids. - Targeted harrassment from managers around attendance, for many years they operated in a "3 in 3" work flow for sickness and then changed to percentages to target people who couldn't consistently stay in the store due to mental health/physical issues and then fired them. - Asking for employee's to do ergonomic adjustments and then ignoring them completely. - Other side of the double edged sword is that this companies clientelle are some of the most abusive people i've ever dealt with and I think it is large part due to Apple's approach to trying to maintain a high level of customer service and a premium warranty - the expectation is sometimes to go "above and beyond" for very simple tasks.