Pros
Medical Benefits Stock Purchase Plan Star Trek like campus and facilities - this is where the money goes.
Cons
What is work - life balance? Weekends? Ha only for Senior Management. Asking time off? Try competing with 1000+ other people asking for the same day off - good luck. Customers walk all over you because they are entitled and conditioned to get what they want. Managers and co-workers who are materialistic, entitled, fake nice, better than you. No management trainee programs unless you are a good kiss up or a buddy. No growth opportunities, get in line, there's a lot of people in line here. The pay is not commensurate to afford the Austin cost of living. Stressful, thankless job No rewards for doing your job well, getting a satisfactory/meets expectations job performance review is the best you'll ever get, exceeds expectations is IMPOSSIBLE. Management acknowledges this and treats it like a running joke.