Pros
-Working from home -Occasionally get 45-60 minute blocks of time off phones for training. Can often do a quick load of laundry or watch Netflix while doing trainings -Moderately lenient with call offs -Customers mostly aren't completely horrible people -Pay is good for a call center job -Discount is great: 25% off all the time, plus $500 off a Mac (excluding Mac Mini) or unlocked iPhone, $250 off an iPad, OR $150 off iPad Mini once every 3 years
Cons
-Don't kid yourself, this is a call center job. A cushy one, but still a call center -Lower management can be somewhat unorganized, but from my experience it wasn't always their fault -Metrics to hit can be somewhat ridiculous unless you are ok with skimming on the experience in some cases -Reaching out to other departments for help/assistance is sometimes met with resistance from people who don't want to do their job -If you work from home, the only upward mobility is to Tier 2 or management/trainers. You will be in a customer facing position most likely unless you want to work in Austin, TX or Cupertino, CA