Good place to start.....a lot of turnover - Technical Support Engineer Barracuda Networks Employee Review

Employees in the support division of the company are overworked, unappreciated, and severely underpaid. Management does not take feedback or criticism from the employees well at all. Not a lot of gratitude when things go well, but plenty of blame is laid on the employees if something does go wrong. Management also does not listen to the support technicians if they point out something wrong until there are hundreds of cases of it, or only if certain employees make the suggestions.