Support team is in huge disarray - Anonymous employee Barracuda Networks Employee Review

Cons outweigh the pros by 30:1 Employees here have no value other than a piece of paper, for a support job where sometimes you will get difficult problems sometimes and easier problems other times. You are just a number on a piece of paper at this company, it doesn't matter whether or not you do good work, or bad work, if you can put up numbers. Feel free to do whatever you want. Training is atrocious, there is no training other than watching hours of video that you will not be able to apply to your everyday job. The only real resource is to keep on asking questions on their chat platform, where only a handful of people can help, and when some of these handful of knowledge blackholes leave the company, it leaves a huge void and there is nothing being done about this problem. It's as if management does not care whether or not you are prepared to tackle your everyday tasks, they just care if you have a hand and can pick up a phone. The worst thing is that showing competence almost seems like it works against you, if you are exceeding expectations, you are asked to learn more products with more difficult networking concepts/infrastructure with no pay raise. You are simply tasked with the harder problems just because you can.