Pros
Good pay and good benefits
Cons
This company will get their monies worth. The metrics are timed down to the millisecond for productivity. I’ve had to tell employees that their bathroom use took too long so they lost their 15 min break. The staff is grossly under appreciated. Exceeding expectations is expected (and included in the metrics). We are always severely understaffed but they don’t let us hire more staff. There will eventually be burnout from working so hard -fast paced, repetitive, non stop with mandatory accuracy & bare minimum legally required breaks. Grown adults deduced to begging for bathroom coverage. Barely trained staff pushed over limits to accommodate overbooked donors. This is from corporate~ not centers who’s hands are tied to “be team players.” the proverbial pizza party rewards are given in lieu of pay raises & good work conditions. Everyone is great people but culture sours them creating quiet quitters & resentments. You can work yourself up the ladder by kissing the right behinds but that just means even more hours & less life outside of work. The pay & benefits are good enough to keep you stuck. The work schedule changes every week so it’s hard to plan your life (if your not too tired to have one) or interview for other jobs. Very rare to have two days off in a row. it’s all by design… strategic design.