Pros
Great benefits. Full medical, profit sharing, 16 weeks mat leave, 8 weeks pat leave, 3 weeks vacation, 4 weeks after 5 years, free lunch. You get to work with talented/smart individuals, collaborative environment. Depending on the office you work in, there can be decent flexibility in your schedule. It looks good on a resume. We are finally rolling out trainings for business services teams that are beneficial to our work (previous trainings felt very N/A).
Cons
Low salaries for employees on the operations side (business services). Not a lot of transparency (on ops side). Very little growth opportunities for business services teams. For assistants, who you work for can make or break you. Workloads are extremely uneven for assistants. Some of the Principals and Partners can be very difficult to work for. You aren't always treated like a human. Operations side of business does not receive many of the amazing perks that consulting side receives (e.g. women @ BCG only includes consulting staff).