Mar 1, 2021
CTS Response
5yThank you for your honest review. I am disappointed to hear that your experience of CTS was not a positive one. We do appreciate that the last 12 months has brought additional pressure for those working in an already fast-paced environment and we have made a number of changes recently to relieve pressure on the service desk. We are keen to gather as much feedback as possible on how we can improve, so if you are willing to have a conversation about your feedback, please do get in touch with me directly.