Pros
No pros at all, i tried, but all the pros have been taken away from us
Cons
Staff leaving left right and centre. On the service desk over the last 2 months, we have lost 7 engineers, 5 from the 2nd line and 3 from the 1st line, and there's more to come!!! This is mainly because of the greediness of higher management, they changed our contracts to include weekend working, which went down like a ton of bricks, we have no choice but to work it!!!! We have lost some amazing engineers, who have been replaced with inexperience. Customers complaining left right and centre, which again, is being ignored!!! Our TL is one good thing about the business, she's great and always has time and tries to put a positive spin on things, but he will take more than her to turn this around!!!