Good but getting worse - Shift Supervisor CVS Health Employee Review

3.0
Oct 2, 2025
Recommend
CEO approval
Business Outlook

Pros

- Relatively easy and straightforward once you know what you are doing - Most employees and managers have been a joy to work with all throughout NC - Medium pace retail environment unless in very busy store - Pay is decent, the raises are small but consistent (every year) - The discount is nice, but most items are overpriced to hell anyway - Some of the customers are damn funny

Cons

- They keep piling new things onto employees year after year, such as the new Ship from Store system, but not giving any stores extra hours to do the core tasks with the new overhead - They take a yearly survey and do nearly nothing with the information besides make the most basic changes to the store each year - The warehouse organization is terrible, truck deliveries need to be re-sorted every delivery so that they can be efficiently put out - Very wasteful company, the tools given to you for printing new labels end up wasting most of the sheet without a way to use what's left. A decent chunk of the plastic sales tags that get sent for the new sale week get tossed as it negatively affects customer-item-visibility too strongly. - Unless you are becoming a store manager, the upward movement is terrible. They claim there are corporate opportunities once you work as a clerk/manager but no district leader has any idea about how to proceed with such things. - Hours at a lot of store are horrendous (7am-11pm on average), even the stores operating from 8am-10pm can destroy much work-life-balance as you are randomly scheduled depending on what is needed each week. You work weekends, and are expected to work holidays.

Explore other reviews about CVS Health

5.0
May 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Very organized with great corporate structure

Cons

Onsite work but team was located in other cities

5.0
Dec 13, 2014
Recommend
CEO approval
Business Outlook

Pros

I learned a lot working there as far as how to run a business as well as how to develop a team. I had one of the most successful teams in the company ranking as the top store year over year in two separate markets, one in the Northeast one in the Southeast. I was a paragon winner with the company as well. My most recent DM was very supportive. I genuinely thank them for the opportunity and the knowledge that I acquired while working with them.

Cons

Work hours were excessive. To be successful hours worked were borderline slavery. While I willingly worked them to be successful, the week you didn't you were immediately behind. Vacations were almost non existent due to constant visitors from corporate stopping in to do reviews. Holiday weeks were paid 4 days regular 1 holiday and you worked all 5. The facade of the stores looking great when these people stop by versus the reality of the business is polarizing. There were always teams of people and excessive expenditures of payroll thrown into stores prior to their visits. While I understood the need to make an appearance, it was always will always be a backwards way off thinking. Company preaches quality of life for their clients while quality of life for their employees is non-existent. As a "manager" in your average store you will be "managing" a total of one person during your shift, with a total of 10 people at location. Location open hours will exceed total payroll hours ie Sun-Sat 7am-10pm = 15hrs per day x 7 days x 2 people = 210 hrs which excludes the need to have a person unload deliveries that come in during non opened hours. Your budgeted hours will be approximately 208 hrs. I will only mention that during the month of December that there are extended hours for the stores but no budgeted hours to accommodate. Stores are held to strict shrink targets with little to no control over external theft. Remember 2 people at location, if four people enter to steal there is nothing you can do to stop them. These are facts not personal prejudices.

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