Very Disappointing - Customer Service Associate Capital One Employee Review

1.0
Jan 10, 2012
Recommend
CEO approval
Business Outlook

Pros

Day one benefits, salary, location.

Cons

C1 thinks that passing out Jolly Ranchers, rolling around snack carts and catering in food keeps employees happy. SO NOT TRUE! Trainers are two-faced and play favorites! They insist that their "Half-assed" training methods are sufficient for learning the job! They put extreme pressure on brand new employees while in the "Nest" meaning, training while on the production floor. Not guaranteed to compensate employees for time worked before they've separated from the company. Pretty much have to fight for your money. "CUSTOMER SERVICE ON STEROIDS," as they call it, is a joke! QA (Quality) marks off for every little detail. It's like they set people up for failure right from the start!

Explore other reviews about Capital One

5.0
May 11, 2026
Recommend
CEO approval
Business Outlook

Pros

Most advance tech stack. Cutting edge research

Cons

Performance management and feedback based system drives politics. Senior management usually works towards saving their own a** especially in legacy orgs

1.0
Jun 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Environment was good, food was decent, free food at my location (dont know if it was allowed but it was good)

Cons

The rittenhouse location is managed by a tyrant, he is an incredibly toxic man and upper management make it the most unbearable place to work. Andy will ask you to come in on days you're not scheduled, and then hold it over your head if you don't. Talks about employees behind their backs constantly. No respect enforced employees talked about each other all the time and there was even name calling in meetings, management did nothing. Worst place I've ever worked in my life frankly and affected my mental health in the worst way. Glad to be out out of there. The place itself has potential but the management at the Rittenhouse branch and above them is absolutely terrible in every regard.

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