Try somewhere else - Mortgage Consultant Capital One Employee Review

1.0
Nov 2, 2013
Recommend
CEO approval
Business Outlook

Pros

Can't think of a single one, except corporate culture. They couldn't do anything right.

Cons

Horrible processing, underwriting, management non-responsive, more focused on over-charging customers on credit cards that doing mortgage loans, and held a huge employee meeting to tell us exactly that. They ask for feedback, but then ignore constructive criticism and dismiss it just the same. No customer experience focus at all.

Explore other reviews about Capital One

5.0
Jun 22, 2026
Recommend
CEO approval
Business Outlook

Pros

Very friendly and helpful co-workers

Cons

Worked with only one department instead of working with multiple departments

3.0
Jun 19, 2026
Recommend
CEO approval
Business Outlook

Pros

Some of the smartest individuals in their fields. The focus is always “forward” and the company is willing to adopt new tech to stay ahead for the purposes of the company’s (key word there) benefit. Great PTO and benefits.

Cons

The company’s drive to keep itself moving forward has caused it to regress in other aspects. As a leading tech company first, and leading bank second, it’s embarrassing what their stance is on hybrid and remote work. The company can easily accommodate remote options for their employees not near main offices, but chooses not to. I am relocating to a major city with no major CapOne presence and their response was “too bad, either fly up weekly or you’ll be terminated for not meeting the hybrid requirements”. It’s embarrassing because most of my week is remote anyways. I wonder how many current and past employees have been impacted, and I’m worried about how much talent they’ll be pushing away in the coming years.

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