Great Company - lots of change - Senior Operations Manager Capital One Employee Review

5.0
Jun 18, 2015
Recommend
CEO approval
Business Outlook

Pros

Really rewards exceptional associates, extremely smart and driven associates, and work/life balance among the best

Cons

lots of change, laying off 10-15% of associates in lines of business every 2-3 years. This works well because they do great severance but you must be able to handle change. Commitment to diversity in general has not led to diverse executives

Explore other reviews about Capital One

5.0
Jun 25, 2026
Recommend
CEO approval
Business Outlook

Pros

office, interesting work, and people

Cons

your role depends on placement

1.0
Jun 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Environment was good, food was decent, free food at my location (dont know if it was allowed but it was good)

Cons

The rittenhouse location is managed by a tyrant, he is an incredibly toxic man and upper management make it the most unbearable place to work. Andy will ask you to come in on days you're not scheduled, and then hold it over your head if you don't. Talks about employees behind their backs constantly. No respect enforced employees talked about each other all the time and there was even name calling in meetings, management did nothing. Worst place I've ever worked in my life frankly and affected my mental health in the worst way. Glad to be out out of there. The place itself has potential but the management at the Rittenhouse branch and above them is absolutely terrible in every regard.

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