Great company, great benefits, but slow advancement and underpaid compared to the industry. - Customer Service Engineer Cisco Employee Review

4.0
Jan 26, 2019
Recommend
CEO approval
Business Outlook

Pros

* Excellent company culture - everyone is extremely (and genuinely) friendly * Technical aptitude of coworkers is second to none - you will learn something new every single day working here. * Benefits are great, especially for blue badges (full time employees) * On-site gym and health center is extremely convenient * Somewhat flexible WFH arrangements, depending on team, job role and manager permission * It is extremely easy to find an expert or answer for any question you may have - networking with people is almost more important than the networking technology. * Three different on-site cafes (in RTP) have amazing food and are very convenient, but a bit overpriced. Lines are extremely long at opening, and they've done nothing to reduce lines/increase capacity/better manage the flow of people. * Campus is beautiful and well-maintained. Improvements to the buildings, indoor and out, are a refreshing change. * Volunteer opportunities are everywhere, with 40 hours of paid volunteer time off. * Paid certifications and training are awesome and allow you to advance your skills, but are hard to take advantage of when the teams are so small/overworked. * Senior management doesn't feel like they are too good to talk to you, even if it's just in the break room, but they are pretty hard to get a one-on-one with.

Cons

* Advancement is slow and dependent on arbitrary metrics that workers have no visibility into * I've been in my position 2 years without a single formal review of my abilities. * The politics are absurd at times - you have to worry about hurting peoples' feelings, as Cisco is very "feel-good". * Upper management throws around tons of buzzwords but seems to be completely disconnected from the struggles of the troops on the ground. This may be true of all large companies, though. * Cisco is "open", but unless you've been there 10-15 years and have no fear of losing your job, most people will not raise the questions/concerns they have in open/public forums. * "Escalations" are absurd - everyone is quick to CC the next highest manager, and everyone gets in a tizzy over incidents, but nothing changes. It's cyclical. * There are lots of employee-lead organizations, but unless you're in a non-technical role (sales, marketing, HR, finance), you really don't have time to join them, especially when you are expected to work after-hours and weekends. * Cisco severely underpays its' workers, which is why turnover is so high.

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5.0
Jul 1, 2026
Recommend
CEO approval
Business Outlook

Pros

It was good and manageable

Cons

N/A nothing I think needs any improvement

4.0
Mar 13, 2015
Recommend
CEO approval
Business Outlook

Pros

I decided to wait almost a year after leaving the company before posting a review. The primary reason being is that when you decide to leave an organization it is usually because there is something there that isn't aligning with you or what you want anymore however, the grass is not always greener someplace else. This has been my experience. In fact, the appreciation I have for the company has grown so much in my time away that I would really like to return. The company truly believes on promoting within and as an employee you are encouraged to grow your career within the organization and learn new skills by taking different positions. Benefits are excellent. Cisco is the industry leader for networking and now cloud. It is sometimes easy to forget that on the daily grind but you are working for the company that everyone looks to for network and infrastructure standards. Culture within the business units managing product lines give you a lot of freedom to be innovative and creative in your approach to your role. In most cases you are given a fair amount of autonomy and control over how you do your job provided that it aligns with the strategic objectives. Benefits, 401k match, RSUs and ESPP are amazing. And while the salaries aren't the top of the industry, they are above market and pretty competitive.

Cons

Cisco can be a machine. There isn't an overt demand for all of your time (even the time outside of work) but more of a subtle, slight encouragement to always be on. If you are not careful, you will live, sleep and eat Cisco 24x7. Don't get me wrong, this is 100% a choice and if you are aware of this subtlety in the culture it is very easy to set appropriate boundaries that will be respected by the company and leadership team. If you don't like where you are in Cisco or what you are working on, give it 6 months because you will be reorg'd. While it is sometimes necessary to realign the company to meet competitive threats or market demands, reorganizing the company once a year is excessive and tends to create a distrusting environment for the rank and file which makes being a leader in the organize challenging. There is a loss of momentum and motivation that occurs a few months before and a few months after reorgs so this leaves the company being effective at delivery and execution only about 70% of the time. While Cisco attracts some bright, motivated people the truth of the matter is you are either cut out for the company and its culture or you're not. If you aren't it will be painfully obvious to you and those around you. Sadly as a leader it is hard to cut dead weight from the team and the only really accepted way is via layoffs, which is why the company reorgs once a year despite the company line about the reorgs.

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Cisco Response
10y
Thank you for such a sincere review. We appreciate your feedback and hope you are pleased to see many of our "We Are Cisco" initiatives. Indeed, it can feel like Cisco frequently changes because it is part of our innovative culture. We thank you for your time with us and wish you the best.
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