Amazing Support & Ethics - Estate Planning Consultant Co-op Employee Review

Thank you for taking the time to share such a thoughtful and positive review. We’re really pleased to hear that you’re enjoying the flexibility of working from home, our supportive culture, and the trust we place in colleagues to manage their work in a way that supports a healthy work/life balance. Treating people like adults and giving them the right level of autonomy is something we genuinely strive for, so it’s great to see that reflected in your experience. We also appreciate your honest and balanced feedback around late shifts and training. We recognise that late working isn’t for everyone, and comments like yours help us continue to review how we structure shifts as fairly as possible. Your feedback on legal training and CRM usage is particularly valuable. We hope this has also been shared through our internal feedback channels, as this is where it can most directly influence improvements to training content and delivery, especially for more complex areas such as trust wills. We’re continually reviewing our programmes to ensure they’re practical, well‑paced and supported by real examples, and insight like this genuinely helps shape those changes. Thank you again for recommending Co‑op and for being part of our team. We really appreciate your openness and wish you continued success in your role.