Great pension contributions - Customer Service Co-op Employee Review

4.0
Apr 17, 2026
Recommend
CEO approval
Business Outlook

Pros

10 % pension contributions and 30 % discount on own brands

Cons

Lack of supportive training opportunities

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Co-op Response
2mo
Thank you for your review and feedback. We're pleased to see that you appreciated the 10% employer contributions toward your pension and the 30% Co-op Colleague Member Discount. We're sorry that you felt that the training opportunities fell short of your expectations. We offer a range of resources to support the development of our colleagues, and we actively encourage everyone to explore the options that best suit their individual needs and learning preferences. These include Learning Topics, which provide on‑demand resources such as videos, e‑learning and activities to help refresh knowledge at any time; Learning Profiles, which guide colleagues through key career milestones and include structured learning hours for our store colleagues; and Learning Groups, which connect colleagues with peers and a Development Coach, supporting them to take ownership of their professional development while building valuable connections.

Explore other reviews about Co-op

5.0
Aug 18, 2025
Recommend
CEO approval
Business Outlook

Pros

Good pay, great staff. Good shifts

Cons

Long hours. Too far from home

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Co-op Response
9mo
Thank you for your review and feedback. We're pleased to see that you were happy with your pay, shifts, and your colleagues.
3.0
Sep 8, 2025
Recommend
CEO approval
Business Outlook

Pros

Team got on well, hours weren't particularly harsh (pay not particularly impressive either)

Cons

Overworked due to corporate ruthlessly cutting hours (while hiring more staff?), generally piling on more and more work to the store team without considering time constraints, absolutely no opportunity for advancement while a store manager is already there

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Co-op Response
9mo
Thank you for taking the time to submit a review, however, we believe that you have left this in error. Our Co-op is based in the United Kingdom and have no association with Co-operatives in the USA. We've advised Glassdoor to allocate your review to the correct organisation, but you may wish to review and edit this yourself to ensure your views are represented correctly.
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