Lovely company to work for - Ccustomer Service Assistant Co-op Employee Review

4.0
Apr 17, 2026
Recommend
CEO approval
Business Outlook

Pros

- lovely company ethics - staff discount 30% off co op branded - lots of overtime if wanted

Cons

- low staff ratio - often understaffed - security guards reduced which are needed in stores due to the amount of shoplifting, can become unsafe for staff sometimes

avatar
Co-op Response
2mo
Thank you for your thoughtful and balanced review. We're really pleased to see that our Co-op's ethical approach to doing business resonates with you. It's great to see that you're happy with our 30% colleague member discount too. We understand your concerns regarding safety in store and we take this seriously. We ask that colleagues and management teams report any incidents of shoplifting both on My Safety and to the police. We continue to invest in technology and resources to support the safety of our colleagues and customers and by reporting incidents, it helps us focus on where safety measures are most needed so we can make meaningful improvements.

Explore other reviews about Co-op

5.0
Aug 18, 2025
Recommend
CEO approval
Business Outlook

Pros

Good pay, great staff. Good shifts

Cons

Long hours. Too far from home

avatar
Co-op Response
9mo
Thank you for your review and feedback. We're pleased to see that you were happy with your pay, shifts, and your colleagues.
3.0
Sep 8, 2025
Recommend
CEO approval
Business Outlook

Pros

Team got on well, hours weren't particularly harsh (pay not particularly impressive either)

Cons

Overworked due to corporate ruthlessly cutting hours (while hiring more staff?), generally piling on more and more work to the store team without considering time constraints, absolutely no opportunity for advancement while a store manager is already there

avatar
Co-op Response
9mo
Thank you for taking the time to submit a review, however, we believe that you have left this in error. Our Co-op is based in the United Kingdom and have no association with Co-operatives in the USA. We've advised Glassdoor to allocate your review to the correct organisation, but you may wish to review and edit this yourself to ensure your views are represented correctly.
See reviews by: Helpful|Rating|Date|All