Is this all one big con ? - Customer Team Member Co-op Employee Review

2.0
Jan 8, 2017
Recommend
CEO approval
Business Outlook

Pros

Good working relationship with colleagues. Local Branch has good relationship with the community. 4 Weekly Pay structure.

Cons

Having gone through 6 Managers in just over a year, with every one coming in assuring staff that "things will get better" only for them to leave having wrecked the store and Staff Morale on the way through, it is not a good environment. This week alone .. 1 CTM has quit with possibly another 2 following due to the atmosphere within the store that even the Customers are picking up on. It doesn't bode well for "Be Yourself Always", when the current concencus is to just do your job in silence unless you are speaking to Customers. Staff are under the impression that "cost cutting" due to minimum wage requirements demand that less staff are supposed to "step up" to cover the Co Op's additional costs, but when 1 person has to do the job of 4 people, it's becoming impossible.

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Co-op Response
9y
Hi there, this is very concerning to read. I recommend that you speak to your Area Manager about this as first point of call and/or contact HR People Services on hrservices@co-operative.coop or 0330 606 1001. The welfare of our colleagues is very important to us, if you'd like to chat further you can reach us on Facebook 'Co-op Colleagues' or Twitter '@CoopUK'. Thanks ^Sophie

Explore other reviews about Co-op

5.0
Aug 18, 2025
Recommend
CEO approval
Business Outlook

Pros

Good pay, great staff. Good shifts

Cons

Long hours. Too far from home

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Co-op Response
9mo
Thank you for your review and feedback. We're pleased to see that you were happy with your pay, shifts, and your colleagues.
3.0
Sep 8, 2025
Recommend
CEO approval
Business Outlook

Pros

Team got on well, hours weren't particularly harsh (pay not particularly impressive either)

Cons

Overworked due to corporate ruthlessly cutting hours (while hiring more staff?), generally piling on more and more work to the store team without considering time constraints, absolutely no opportunity for advancement while a store manager is already there

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Co-op Response
8mo
Thank you for taking the time to submit a review, however, we believe that you have left this in error. Our Co-op is based in the United Kingdom and have no association with Co-operatives in the USA. We've advised Glassdoor to allocate your review to the correct organisation, but you may wish to review and edit this yourself to ensure your views are represented correctly.
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