Overall not good - Customer Service Assistant Co-op Employee Review

2.0
Jan 10, 2018
Recommend
CEO approval
Business Outlook

Pros

Good amount of paid holiday and staff discount for shopping

Cons

Arrogant and disrespectful managers who try to fiddle on the system and shave off hours you have worked. I am amazed and disgusted at how widespread this behaviour actually is among store managers. Not only have several managers at my store done this, i have heard from other employees in other stores that it happens to them too. The company is also trying to turn the working environments in the shops into what you see with sweatshops in China. Its still some way off from that, but its slowly heading there. For a minimum wage they cut down on staff and ask you to do more and more work. You end up being paid peanuts to do several peoples jobs. And to put the cherry on the cake you are criticised and threatened if you dont execute it all perfectly. Its becoming virtually impossible to do so much in a shift but i have been told that 'thats just the way it is whether you like it or not. You can leave if its too much for you as we will find another slave to do it' is the kind of attitude i get when i try to complain about it. Dont be fooled by the co-ops image of being an ethical company. They might have been a long time ago, but definitely not in recent times.

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Co-op Response
8y
Thank you for your review. I'm concerned to hear about your claims of you not being paid hours that you have worked and ask that you raise this immediately with HR and if you know of fellow colleague who have experience this they also need to do the same so this can be looked into. I'm sorry to hear that you think working at the Co-op is similar to working for a sweatshop. There are many teams across the Co-op who are working on ways to make day to day task easier and quicker for food colleagues so that they can concentrate on looking after our customers in store, we also have teams who spend their time listening to feedback and communicate this across our business on a weekly basis so that changes can be made if needs be. We also have a recognition programme for all colleagues that you can find out about here - https://colleagues.coop.co.uk/working-here/thank-you-for-being-co-op and offer many rewards and benefits to all colleagues which you can easily find online. If you have concerns about the way that your manager is treating you I ask that you please raise this through the official lines so this can be looked into. ^Catherine

Explore other reviews about Co-op

5.0
Aug 18, 2025
Recommend
CEO approval
Business Outlook

Pros

Good pay, great staff. Good shifts

Cons

Long hours. Too far from home

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Co-op Response
10mo
Thank you for your review and feedback. We're pleased to see that you were happy with your pay, shifts, and your colleagues.
3.0
Sep 8, 2025
Recommend
CEO approval
Business Outlook

Pros

Team got on well, hours weren't particularly harsh (pay not particularly impressive either)

Cons

Overworked due to corporate ruthlessly cutting hours (while hiring more staff?), generally piling on more and more work to the store team without considering time constraints, absolutely no opportunity for advancement while a store manager is already there

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Co-op Response
9mo
Thank you for taking the time to submit a review, however, we believe that you have left this in error. Our Co-op is based in the United Kingdom and have no association with Co-operatives in the USA. We've advised Glassdoor to allocate your review to the correct organisation, but you may wish to review and edit this yourself to ensure your views are represented correctly.
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