Does Co-op pay their employees well?

According to anonymously submitted Glassdoor reviews, Co-op employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Co-op. This rating has improved by 6% over the last 12 months.

How satisfied are employees working at Co-op?

66% of Co-op employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Co-op 3.5 out of 5 for work life balance, 3.7 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Co-op?

Team Leader (706) , Customer Team Member (CTM) (662) , Customer Team Member (566) , Customer Assistant (272) , Store Manager (189) , Sales Assistant (182) , Customer Service (168) , Customer Service Assistant (116) , Customer Service Representative (97) , Shop Assistant (84) , Warehouse Operative (81) , Sales Associate (79) , Team Member (79) , Retail Assistant (77) , CTM (69)

What are the pros of working at Co-op according to real employee reviews?

"the pay was good (above the national living wage) and the hours were alright." ((in 602 reviews)); "The staff was friendly and I got learnt and adapt to the store quite quickly." ((in 281 reviews)); "Great team manager and colleagues" ((in 261 reviews)); "Great people and place to work" ((in 255 reviews)); "good benefits and build relationships" ((in 170 reviews))

What are the cons of working at Co-op according to real employee reviews?

"poor management and excess of responsibilties" ((in 365 reviews)); "Long hours but that's fine if you are willing to progress and apply yourself." ((in 291 reviews)); "If you have a bad manager you’ll have a hard time getting anyone above them to listen." ((in 194 reviews)); "no training or progression unless you are in with a certain crown or you have a manager that is" ((in 96 reviews)); "Breaks were short and infrequent" ((in 53 reviews))

What are employees saying about Co-op layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Co-op layoffs and their outlook for job security at Co-op in 2026.

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Co-op reviews

Customer Team Member - Anonymous employee Co-op Employee Review

3.0

Jan 12, 2018

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Good team, Flexible Hours, friendly atmosphere

Cons

Bad management, lots of technical problems with systems and check outs

Co-op Response

Thankyou for your review. I'm sorry to hear that you would not recommend our Co-op to others despite the flexible hours and friendly culture. Regarding our IT systems, the IT team are continuously working on improving these, so I hope you logged any issues with them at the time so they can be resolved and built upon. ^Catherine

Explore other reviews about Co-op

5.0

Aug 18, 2025

Sales

Recommend

CEO approval

Business Outlook

Pros

Good pay, great staff. Good shifts

Cons

Long hours. Too far from home

Co-op Response

10mo

Thank you for your review and feedback. We're pleased to see that you were happy with your pay, shifts, and your colleagues.

3.0

Sep 8, 2025

Team leader

Recommend

CEO approval

Business Outlook

Pros

Team got on well, hours weren't particularly harsh (pay not particularly impressive either)

Cons

Overworked due to corporate ruthlessly cutting hours (while hiring more staff?), generally piling on more and more work to the store team without considering time constraints, absolutely no opportunity for advancement while a store manager is already there

Co-op Response

9mo

Thank you for taking the time to submit a review, however, we believe that you have left this in error. Our Co-op is based in the United Kingdom and have no association with Co-operatives in the USA. We've advised Glassdoor to allocate your review to the correct organisation, but you may wish to review and edit this yourself to ensure your views are represented correctly.

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Jobs at Co-op

Customer Team Member

Vereinigtes Königreich

Vereinigtes Königreich

Vereinigtes Königreich

Vereinigtes Königreich

£14 - £14 /hr

(Employer provided)

View job

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Customer Team Member - Anonymous employee Co-op Employee Review

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