Don’t work at coop in Scotland - Customer Service Co-op Employee Review

2.0
Apr 28, 2019
Recommend
CEO approval
Business Outlook

Pros

You learn the basic skills for customer service.

Cons

In my store: There is little to no confidentiality Customers are gossiped about and staff members. Managers tell you over the head set and radio that you are dumb and slow (when you have a learning difficulty) Managers also try to hit on you whilst you are working, to the point you feel you have to resign. On staff nights out they all do drugs. Inconsiderate to university students. They make you work full time when you are part. Managers stand in the stock room betting on their phones and watching the football, making lower down staff work. When you want to resign managers make it difficult and refuse to let you hand in written resignation.

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Co-op Response
7y
Thank you for your review. We are shocked and sorry to hear that you were having issues in one of our stores. Our HR team and Employee Assistant Programme is always here to support our employees who are facing difficulties. Please do contact our HR department so we can discuss these issues further: 0330 606 1001.

Explore other reviews about Co-op

5.0
Aug 18, 2025
Recommend
CEO approval
Business Outlook

Pros

Good pay, great staff. Good shifts

Cons

Long hours. Too far from home

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Co-op Response
10mo
Thank you for your review and feedback. We're pleased to see that you were happy with your pay, shifts, and your colleagues.
3.0
Sep 8, 2025
Recommend
CEO approval
Business Outlook

Pros

Team got on well, hours weren't particularly harsh (pay not particularly impressive either)

Cons

Overworked due to corporate ruthlessly cutting hours (while hiring more staff?), generally piling on more and more work to the store team without considering time constraints, absolutely no opportunity for advancement while a store manager is already there

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Co-op Response
9mo
Thank you for taking the time to submit a review, however, we believe that you have left this in error. Our Co-op is based in the United Kingdom and have no association with Co-operatives in the USA. We've advised Glassdoor to allocate your review to the correct organisation, but you may wish to review and edit this yourself to ensure your views are represented correctly.
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