Staff expected to pick up the slack of management's poor organisation. - Customer Team Member Co-op Employee Review

2.0
Oct 20, 2014
Recommend
CEO approval
Business Outlook

Pros

It's a fairly standard job that works well for somebody who's looking for something bigger in the meantime. Not too taxing or challenging and the other staff are decent to work with.

Cons

There's a real lack of organisation on the part of management and middle management. My store has recently had a refurbishment and in the week following this my hours were bumped from 16 to 39 with less than 24 hours notice which is pretty disgraceful. The message was clear that we MUST work these shifts and any attempts to reduce my hours (as is my right) were met with resistance. Pay isn't great and benefits are minimal. As part of the refurbishment, training sessions were undertaken for day-long seminars which were frankly condescending and a waste of everyone's time. The management had made the classic error in thinking that they can buy our loyalty to the company, and expecting us to care about things that aren't our burden. Other companies I have worked for have understood that you breed loyalty by treating your staff with respect and offering competitive benefits. My experience at The Co-Operative has indicated that management want to have their cake and eat it in this regard.

Explore other reviews about Co-op

5.0
Aug 18, 2025
Recommend
CEO approval
Business Outlook

Pros

Good pay, great staff. Good shifts

Cons

Long hours. Too far from home

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Co-op Response
9mo
Thank you for your review and feedback. We're pleased to see that you were happy with your pay, shifts, and your colleagues.
3.0
Sep 8, 2025
Recommend
CEO approval
Business Outlook

Pros

Team got on well, hours weren't particularly harsh (pay not particularly impressive either)

Cons

Overworked due to corporate ruthlessly cutting hours (while hiring more staff?), generally piling on more and more work to the store team without considering time constraints, absolutely no opportunity for advancement while a store manager is already there

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Co-op Response
8mo
Thank you for taking the time to submit a review, however, we believe that you have left this in error. Our Co-op is based in the United Kingdom and have no association with Co-operatives in the USA. We've advised Glassdoor to allocate your review to the correct organisation, but you may wish to review and edit this yourself to ensure your views are represented correctly.
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