A Good company that needs to work on its bad reputation - Customer Service Team Leader Co-op Employee Review

3.0
Oct 14, 2015
Recommend
CEO approval
Business Outlook

Pros

One of the perks of working for the Co-operative Food, is that you really do get a sense of belonging to a local community, which to be fair to the company is a real ethos of theirs, doing local charity work and getting to know all your regular customers is rewarding. The company have also just bought out their fair reward scheme and given majority of employees a high pay rise to bring our pay in line with our competitors. There is also the perks of having discount on almost all items for sale and the new benefits scheme where you can get 10% back on some online purchases.

Cons

Some of the downsides for working for the Co-Operative food are, for me personally the lack of support received from other stores and senior management when problems occur, this includes scenarios such as being short staffed, technology not working, etc. Another problem i feel the Co-operative food currently has it emphasis on staff completing certain tasks without the consideration for what setbacks may occur in any given shift such as being unexpectedly busy or deliveries being bigger than anticipated. There is still the problem of pay for colleagues also, to do the same job in another company i would expect to be payed at least £2-3 more without including Sunday overtime. The delivery system for my area is appalling as the delivery depot does not seem to cope at any time of the year, especially the peak times of summer and Christmas, this causes unneeded stress and sometimes danger for myself and colleagues due to the time deliveries turn up (if at all) and how products are stacked in cages.

Explore other reviews about Co-op

5.0
Aug 18, 2025
Recommend
CEO approval
Business Outlook

Pros

Good pay, great staff. Good shifts

Cons

Long hours. Too far from home

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Co-op Response
10mo
Thank you for your review and feedback. We're pleased to see that you were happy with your pay, shifts, and your colleagues.
3.0
Sep 8, 2025
Recommend
CEO approval
Business Outlook

Pros

Team got on well, hours weren't particularly harsh (pay not particularly impressive either)

Cons

Overworked due to corporate ruthlessly cutting hours (while hiring more staff?), generally piling on more and more work to the store team without considering time constraints, absolutely no opportunity for advancement while a store manager is already there

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Co-op Response
9mo
Thank you for taking the time to submit a review, however, we believe that you have left this in error. Our Co-op is based in the United Kingdom and have no association with Co-operatives in the USA. We've advised Glassdoor to allocate your review to the correct organisation, but you may wish to review and edit this yourself to ensure your views are represented correctly.
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